In the case that you are not satisfied with your purchase (e.g. damaged during shipment, received wrong item), kindly inform Customer Service at firstname.lastname@example.org and we’ll assist you further.
Product return request must be made within 7 working days from date received.
Damaged items must be returned.
Please provide the return parcel’s tracking number after you have posted the item.
What will I get back after returning the item(s)?
We will refund back to you within 7-14 working days
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your bank account.
Please allow 7-14 working days for this process to be completed.
For more information, kindly send your email to email@example.com for further assistance.
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
To ensure the process run smoother and faster, do send your inquiry with picture(s) of the actual item(s) you’d received & provide your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we received your return package.
Refunded amount will based on customer actual paid.
I need more information about this. Who do I contact?
You can contact our customer service team at email@example.com
We will reply to your enquiry within 24 hours.